Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the Covewater Paddle Surf website (the "Service") operated by Covewater Paddle Surf ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address, payment information, and shipping information.

Orders

All orders are subject to acceptance and availability.

Orders generally ship within 1 to 4 business days of purchase. Most orders are dispatched within 2 business days. Processing time is separate from delivery time, which depends on your location, shipping method and the items ordered.

If we cannot ship within the stated timeframe, we will contact you with an updated estimate and give you the option to accept the delay or cancel the unshipped order for a full refund. No cancellation fee applies in this situation.

If we cannot fulfill your order, we will notify you and promptly refund the unfulfilled items and their applicable shipping charges.

Shipping and Store Pickup

Covewater ships within the United States, including Alaska and Hawaii. We do not offer international shipping.

Shipping charges are calculated in your cart before you complete your purchase. Boards and other oversized items have different shipping rates from standard merchandise.

Store pickup is available without shipping or preparation fees. Please contact us before collecting your order to confirm it is ready.

Cancellation

Covewater Paddle Surf reserves the right to cancel any order for any reason, including but not limited to insufficient stock, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will notify you if any such cancellation occurs and will refund any payment you have made for the canceled order.

If you wish to cancel an order, please contact us as soon as possible at info@covewater.com. We will check whether the order has shipped and whether cancellation is still possible.

Customer-requested cancellations before shipment may be subject to a 3% fee deducted from the refund to cover nonrefundable transaction and processing fees.

No cancellation fee applies when Covewater cancels an order, cannot fulfill it, or when you cancel because we cannot ship within our stated timeframe. We do not deduct fees from refunds where applicable law prohibits those deductions.

Once an order has shipped, requests are handled under our return policy, including its eligibility requirements, final-sale restrictions and shipping costs.

Returns

For purchases made online or in the store, customers must contact Covewater within 15 days of purchase to request a return. This is the deadline to contact us, rather than the deadline for the item to arrive back at the store.

Eligible items must be in new and unused condition, with their original packaging and tags. Merchandise used on the water does not qualify for a standard return.

All boards and electronics, including electric foil-assist systems, are final sale and cannot be returned because of a change of mind.

Final-sale restrictions do not affect your rights under applicable law for defective, damaged or incorrectly supplied merchandise.

To request a return, contact info@covewater.com or use the contact form on our website. Include your order number or proof of purchase, the item you wish to return and the reason for the return.

Please contact us before sending merchandise back. We will confirm eligibility and provide return instructions. All returns are inspected before a refund or store credit is approved.

Eligible returns may receive a refund to the original payment method or store credit. We do not offer direct exchanges.

Customers are responsible for return shipping costs unless the return is necessary because of an error made by Covewater. Original shipping charges are nonrefundable for change-of-mind returns.

If we sent the wrong item or made another error with your order, contact us so we can arrange the return and correct the issue. For shipping damage or defective products, follow the procedures below.

Restocking Fee

If a returned item does not meet our condition requirements, Covewater may refuse the return or accept it with a 15% restocking fee based on the returned item’s purchase price.

If accepted with a restocking fee, the fee is deducted from the refund or store credit. This does not apply to returns needed to correct a Covewater error or where applicable law requires a different remedy.

Refunds

After receiving and inspecting your return, we issue approved refunds or store credit within 5 business days of receipt.

Monetary refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Original shipping charges and any applicable restocking fee are excluded from ordinary return refunds.

Refunds required because Covewater cannot fulfill or ship an order within the stated timeframe are issued promptly and are not subject to the merchandise return inspection process.

Shipping Damage and Warranty Claims

Shipping Damage

Please inspect your order when it arrives. If you notice shipping damage, contact Covewater within 24 hours of delivery whenever possible.

Photograph the packaging, shipping label and damaged product. Keep all packaging and packing materials, and email info@covewater.com with your order number, photos and a description of the damage.

Contact us before returning the item. We will review the information and guide you through the next steps.

Prompt reporting helps us investigate shipping damage. This reporting request does not remove your rights under applicable law if damage is discovered or reported later.

Defective Products and Warranties

Contact Covewater first if you believe a product is defective or may qualify for a manufacturer warranty claim.

Please provide your original invoice or order information, photos showing the issue, a description of the problem and how it occurred, and the product serial number if applicable.

We will help you identify the next steps. Do not send merchandise back until you receive instructions.

Manufacturer warranty coverage and remedies depend on the applicable manufacturer’s terms. Our assistance does not extend the manufacturer’s warranty or guarantee that a claim will be approved.

Customers are normally responsible for shipping merchandise back for a warranty claim, unless the manufacturer’s warranty or applicable law provides otherwise.

Lesson Cancellations and Rescheduling

Contact Covewater as soon as possible if you need to cancel or reschedule. Notice is measured from the lesson’s scheduled start time.

• More than 72 hours before the lesson: Full lesson credit.

• 72 hours or less before the lesson: A fee equal to 20% of the lesson invoice applies. The remaining 80% is issued as lesson credit.

• No-show: The full lesson charge is forfeited. No refund or lesson credit is issued.

Weather and Water Conditions

If Covewater cancels a lesson because of weather or water conditions, we offer rescheduling or full lesson credit. No cancellation or rescheduling fee applies.

Customers who live outside Monterey County and Santa Cruz County may instead receive a full refund. To verify eligibility, we require an identification document or driver’s license showing the customer’s residential address.

Lesson Credit

Lesson credit is issued as a dollar amount and does not expire.

Credit may be applied toward another Covewater lesson. It cannot be used for merchandise or rentals.

Lessons are charged at the price in effect when the new booking is made. If the lesson price exceeds the available credit, the customer pays the difference.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us at info@covewater.com.

By using the Service, you signify your acceptance of these Terms and Conditions. If you do not agree to these Terms, please do not use our Service. Your continued use of the Service following the posting of changes to these Terms will be deemed your acceptance of those changes.